REACTS® offers Rapid, Effective And Complete Technical Support for all your automation equipment. Our REACTS® dedicated technical support team is available to ensure your automated systems perform optimally with absolute minimal downtime increasing your productivity and saving you time, effort and money.
Whether your automated systems have been purchased from Astech or an alternative automation supplier our REACTS® team will be happy to discuss your overall service and technical support requirements.
The REACTS® team have extensive software and hardware experience in many automation areas including Drug Discovery & Development, Drug Delivery Automation, Consumer Goods Testing, Laboratory Automation and Special Applications. We operate in manufacturing and research and development environments for some of the world's largest pharmaceutical companies both in Europe and the USA.
Astech have been providing technical support and maintenance services to ‘Blue Chip’ pharmaceutical companies for many years and are frequently called upon to upgrade existing equipment from other automation suppliers. Where necessary Astech can be called upon to maintain and support multiple automation platforms across different sites under a comprehensive annual service and support agreement.
The REACTS® range of services includes:
- Telephone support
- Email support
- Remote diagnostics
- Engineer call-out
- Spares management
- System upgrades
A range of tailored contracts are available enabling you to choose maintenance and technical support that meets your system and operational requirements.
To receive more information about REACTS® please click here, alternatively if you would like a dedicated member of our REACTS® Technical Support team to contact you and discuss your individual needs please click here.