REACTS® offers Rapid, Effective And Complete Technical Support for all your automation equipment. Our REACTS® dedicated technical support team is available to ensure your automated systems perform optimally with absolute minimal downtime increasing your productivity and saving you time, effort and money.
Whether your automated systems have been purchased from Astech or an alternative automation supplier our REACTS® team will be happy to discuss your overall service and technical support requirements.
The REACTS® team has extensive hardware and software experience in many areas of automation including Drug Delivery Automation, Laboratory Automation and Industrial Automation. We work with some of the World’s largest pharmaceutical, medical and scientific companies, both in regulated manufacturing and R&D environments to maximise system performance, available uptime and on-going reliability for the lifetime of the equipment. We operate across Europe and the USA.
We offer framework agreements enabling global clients to maintain and support multiple automation platforms across different sites under one comprehensive service and support agreement. We also offer multi-year agreements with beneficial pricing arrangements.
The REACTS® range of services includes:
- Telephone support
- Email support
- Remote diagnostics
- Engineer call-out
- Spares management
- System upgrades
A range of tailored contracts are available enabling you to choose maintenance and technical support that meets your system and operational requirements.